Dealing With Difficult Behaviour Training


Dealing with Difficult Behaviour

GREY CELL TRAINING PRESENTS

Dealing with Difficult Behaviour

This one-day event will provide a clear and simple introduction to working with people who exhibit difficult or aggressive behaviour. The event explores the roots and reasons why people are 'difficult', and offers information and techniques to deal with difficult behaviour successfully. This course is suitable for all those who manage or supervise staff or clients in either the public or private sector. This course does not include techniques in physical restraint.

'The warmth, knowledge, advice and good practical sessions added to the excellent training offered by the tutor.'

(Youth Offending Officer)

Target Audience:

This course is for all those who manage and or supervise staff, clients or customers who can exhibit difficult behaviour or situations.

Objectives

By the end of the courses, participants will:

Explores the roots and theories of anger, aggression and difficult behaviours
Receive Cognitive Behaviour techniques in dealing with difficult behaviour
Identify and discuss specific examples of difficult situations
Participate in discussion and exercises in problem solving methods regarding difficult behaviour
Explore negotiation and conflict resolution skills
Explore the differences between assumption, perception and reality
Receive introduction to Assertiveness techniques

Where do we cover?

Grey Cell Training delivers training to all areas of mainland UK.

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