Front Of House Training


Front of House Training

GREY CELL TRAINING PRESENTS

Front of House Training

This one or two-day course aims to increase the skills and confidence required to be an effective reception or telephone contact within your organisation. Using sound business techniques, this course will provide participants with the roots of good communication and presentation, and will target techniques and thinking processes to the contemporary demands of working in a high-pressure company or organisation. The course is suitable for reception staff, administrative and clerical personnel, and any other staff member who has an ongoing role in the presentation of the organisational delivery to members of the public, colleagues and other agencies predominantly by telephone.

'First class course - well worth the time. A very experienced and knowledgeable trainer who knows about the real workplace'

(administrative officer -design company)

Target Audience:

This course provides for all those who are on the 'front line' of their organisation and need to present a corporate, professional image.

Objectives

By the end of the courses, participants will have the opportunity:

To explore the participants’ roles within the organisation and how effective communication can enable them to present a professional image of the agency
To identify their perception of good customer service based on personal examples of professional and non professional responses to requests
To identify, through questionnaires and exercises, communication skills, vocal ranges and techniques, and how to transfer these skills to the reception role and through telephone contact
To identify positive thinking processes and to translate these into the working operation
To explore the power of questioning and receive techniques on effective and professional information gathering
To offer techniques to address and interrupt other staff members’ lack of awareness of the importance of good customer service skills
To identify the importance of recording and messages
To rehearse the reception and telephone skills through role play and exercises
To produce a personal Action Plan to engage the techniques and thinking processes identified within the course

Where do we cover?

Grey Cell Training delivers training to all areas of mainland UK.

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